Data Recovery Service

Cautions

Always “Eject” your mag and wait for the confirmation message on-screen and the LED light to turn off before pulling it out of the camera's brain.

Jinni Tech footage and data recovery - Always eject media before detaching

Relive, Don't reshoot!

In the event of mini-mag® or camera failure, to ensure there is no risk of further damages caused that may impede data recovery process:

Do not attempt to fix the defected mag by writing on it!
No data recovery process should write on the damaged mag itself, or you may risk losing your chances for a successful recovery

Do not attempt to use unknown or untrusted software, unless you know they are 100% safe and won't write anything on the damaged mag
Moving or relinking sector, attempts to bypassing the SSD security settings, modifying the file system or attempts to repairing the file headers, etc. are all in effect write on the damaged mag and destroy the chances of any successful recovery

Upon connecting the damaged drive to a Windows or Mac PC, their OS may offer you to “Scan and Fix” the drive. Avoid accepting these options.
The OS may irreversibly change the File System settings, which may significantly reduce the likelihood of a successful recovery process.

We strongly advise against DIY recovery software applications and use of disk utilities as they can easily worsen an already difficult problem.
Most of these tools, if they ever work at all, are only offering basic remedy for low value consumer data mainly by attempting to recreate the file system which eventually significantly reduces the chances of recovering your precious files

We are proven masters

If anyone can fix this, it's us

Here at Jinni Tech Ltd. we got extensive knowledge of Red mags. We combined our technical knowledge of Red mag and Red Camera with our highly specialist software knowledge and added our expertise in SSD integrated data encryption plus our understanding of the bits and pieces of R3D and Prores file formats to maximise chances to get every possible shred of your footage out of a damaged drive.

We have in-house state-of-the-art technology, top-of-the-range tools and developed our own sophisticated techniques and algorithm. We have trained and dedicated expert engineers to get your files back from the deepest sectors of a damaged drive. We can even recover data from a physically dead drive. Also, we can repair or upgrade your dead or physically damaged RED MAG ® or MINI-MAG ®. So, if there is any hope to get your footage back, it probably is via us!

Contact us and we will take it from there.

    Data Recovery prices start from £90 only!
  • Step 1: Make your mind about the value of your time and your footage. If they are valuable then do not interfere with the damaged drive and go to Step 2
  • Step 2: Contact us. We will try our best to establish whether or not we could help before you send in your mag/drive.
  • Step 3: Free assessment and no obligation quotation!
  • You will send in your MAG/Drive. We assess your MAG and give you an estimated percentage of footage we can recover and a "fixed" price quotation within 1 business day. Our prices starting from £90, which would cover the cost in most cases, but that may go a bit higher for more serious damages. We proceed only if you were happy with the assessment result and quotation. If you were not happy we will return your MAG as it was sent to us.
  • Step 4: We proceed with the recovery process. It normally takes 1 working day for most MAG and 2 business days for MAGs of 1TB (or above in case of data recovery from your post-production machines drive). We transfer the extracted footage on an external USB HDD. We will keep you updated of the process by sending you snapshots of the recovered footage. Your MAG and the external HDD will be sent back to you via International Express Delivery.
  • * We either will buy a new external USB 3 HDD for you, or you can send yours if you got a spare one (minimum specifications must be met)

So, if you had a bad day with your media, go ahead and drop us a line at support@jinnimag.com,
our capable friendly team is happy to save your valuable footage

LET'S RECOVER YOUR FOOTAGE

The entire process takes between 3-5 working days.
In case the recovery proven to a be a failure, you will not get charged